Subscriber Info
Ticket Exchanges
Can’t make your performance date? Don’t worry! Subscribers can exchange tickets to any other performance of the same show. Seating upgrade fees may apply based on performance date and time. Call the Box Office if you have any questions.
- By Phone. Call the Box Office at 860.527.5151 and have your tickets in hand.
- In Person. Walk up to our Box Office during regular business hours to exchange your tickets.
Reminder Emails
If you are not receiving our Subscriber Reminder Emails with information about upcoming shows and Hartford Stage events, be sure to contact us with your email address. Call the Box Office or send an email to boxoffice@hartfordstage.org. Hartford Stage will never sell or trade your email address.
Have Questions? We Have Answers!
Hover over "Plan Your Visit" link in the navigation menu above. The hours are listed in the left column. The hours are also listed in "Directions & Hours".
There is a new $7 CASH ONLY parking price and new parking procedures at the MAT Garage directly adjacent to Hartford Stage. These new plans will help smooth the process of parking for Hartford Stage performances and reduce the time it takes to exit the garage. Additionally, parking is free on the street after 6:00pm and also on weekends, unless the city of Hartford has posted otherwise. Most of our patrons park in the MAT Garage next door to the theatre. This garage is owned by the Hartford Parking Authority, not Hartford Stage.
Under "Plan Your Visit". A link is also available under the main "Plan Your Visit" menu below the web site logo.
Under "Plan Your Visit", click "Seating Chart". You can even click on each section of the theatre and see a picture of the view from that section! A link is also available under the main "Plan Your Visit" menu below the web site logo.
Scroll to the bottom of the website and click "Contact Us", and send us your message! Also, feel free to e-mail questions to boxoffice@hartfordstage.org. You may also call us at 860-527-5151 but call volume varies and you may spend time on hold.
All ticket sales are final. However, in certain cases if you do need to exchange your tickets to another performance date of the same show, it is $10/ticket plus any difference in ticket price. Subscribers never pay fees to exchange their tickets, unless they miss their show. The only exception is Preview Week subscribers, who pay $10/ticket to move from Preview performances to the Regular run. To request a ticket exchange please fill out the online form or call the box office at 860-527-5151.
Although we seldom cancel performances, it does sometimes happen in extreme circumstances. If a performance is cancelled, the box office will reach out to each patron booked into the performance via phone and/or e-mail and offer alternative options. We will also always post cancellations on our website and social media. If you cannot make a performance due to a weather related issue, you can always call the box office and we will do our best to accommodate you.
There is no particular dress code, but most of our patrons dress “business casual” to come to performances.
